How This FAQ Works for You
Most questions we get come down to three things: how to fund your account, how to get money out, and what to do when something doesn't go as expected. We've written every answer here the way we'd explain it at the counter — direct, with the actual steps included. Deposits via DANA, OVO, or GoPay follow a straightforward path: open your wallet
app, send to the account number shown on the deposit screen, confirm with your PIN, and the balance appears in your lobby. Withdrawals go through a verification step where we match your wallet name to your registered account name — this is standard and keeps your funds secure. If you're in Bekasi or anywhere else in Indonesia, the same process applies. Where
access is available depends on local law and eligible regions. For anything not covered here, our support team is reachable via live chat and email.
- DANA Deposit
- OVO Transfer
- GoPay Payment
- Account Verification